• Facebook - White Circle
  • Twitter - White Circle
  • Instagram - White Circle
  • YouTube - White Circle

Terms & Conditions

 

All services offered by Once Upon A Time Birthdays are subject to availability.

 

RESERVATION POLICY

We advise you to book your party at least 4 to 6 weeks in advance. Our services are of high demand; please allow flexibility for your request.
A deposit of £50.00 is required to secure your booking which is non-refundable.

 

CHANGES AND CANCELLATIONS

Once you have booked your party and paid your deposit we are unable to refund you the deposit should you cancel your party. Should you no longer be able to hold your event on the booked date, we are happy to reschedule your party to an alternative date.
In case of a performer illness or family emergency, we will arrange a backup for your event. If the backup cannot be reached we will inform you immediately and work with you to find alternate solutions.

 

All tickets for our events including Royal Tea Parties are non refundable once purchased. Each guest over the age of 2 needs their own ticket. Tickets are non transferable & non refundable under any circumstances. If you fail to attend on your chosen date we cannot accommodate you on an alternative date or sitting. Children under the age of 2 do not need a ticket however must sit on a lap & will not receive a tea or goody bag. All children under the age of 16 MUST be accompanied by an adult. We operate a strictly no ticket, no entry policy. The venue and Once Upon A Time Birthdays reserve the right to refuse entry. Photographs will be taken throughout the event, if you would not like your child included please notify us & the photographer on the day. There is no guarantee there will be a photograph of every child taken during the event.

PAYMENT

You are required to pay a £50.00 non-refundable deposit to secure a party booking. Payment can be made by credit card on 0800 804 4383 or by BACS to:

 

Once Upon A Time Birthdays
Account Number: 11450260
Sort code: 110291

 

Once your booking has been confirmed, we will send your booking confirmation along with our terms and conditions. The remaining balance will be due 3 days prior to the party. Failure in payment will result in a cancellation of your party.

 

All prices quoted are not subject to change at any time during or after booking.

 

PARTY HEADCOUNT

To be able to have all the materials needed to make your party a magical one, we require a final party headcount 3 days prior to the party date. In case you cannot give us your final headcount, we send enough party supplies for the original guest count provided at the time of booking.

 

TRAVEL CHARGES

We apply a travelling charge for party locations which are 10 miles or more from our Chessington office (KT9 ) For a full party quote including any additional travel charges, please contact us on 0800 804 4383.

Please Note: We do not accept responsibility for traffic delays, such as traffic jam accidents, extreme weather conditions & any other means beyond our control.

SAFETY

The responsibility for safety of all guests is left with the client hosting the party. At least 1 adult must be present at all times during the party.

Once Upon A Time Birthdays will be bringing in products and equipment into your home or party venue in order to provide you with the most enjoyable experience. Any damage or loss of products or equipment will be the responsibility of the client and shall be paid in full upon completion of the party. Once Upon A Time Birthdays has a Public Liability Cover up to 1,000.000 pounds.

 

ALLERGIES

Once Upon A Time Birthdays accepts on responsibility for any guests who have make up or any cosmetic allergies. Please check with all your guests before the party begins and inform the Entertainer of any allergies. Make –Up is by Claire’s brand

PRINCESS ETIQUETTE

Our performers always do a wonderful job ensuring children stay on task as well as encouraging them to remain on their best behaviour. However, if a child becomes unruly, we ask that a parent remove the child from the current activities until then are ready to join the group happy and focused. Upon arrival, please greet the Princess/Princess by their character names as they remain in character from the beginning till the end of the party.

 

Please refrain from using other play equipment during our entertainment time. As the Client you are obliged to inform us if you intend to have any other form of entertainment alongside our package

 

All Entertainers are fully insured.